KiDig never sends passwords. You always get a link by email and set your password yourself. The link works once and only for a limited time.

First login

  1. Your facility manager adds you to KiDig with your email address.
  2. KiDig sends you a welcome email with a link to set your password. The link is valid for 7 days.
  3. Open the link, choose a password (at least 8 characters) and log in.

No email? See Email not arriving.

Forgot your password

  1. Open the login page at app.kidig-online.de.
  2. Click Forgot my password.
  3. Enter your email address and send the request.
  4. You receive an email with a link. It is valid for 24 hours.
  5. Open the link and choose a new password (at least 8 characters).

You can request at most three links within five minutes.

Check in this order:

  1. Spam / promotions folder — especially with GMX, web.de and T-Online the email sometimes lands there.
  2. Wait a few minutes — emails can be delayed.
  3. Right address? — Ask your facility manager which email address KiDig has for you. A single missing letter sends the email to someone else's address.
  4. Request a new link — via Forgot your password or your facility manager (see below).

When a new link arrives, only the newest one works — older links stop working.

A link no longer works when it

  • has already been used,
  • has expired (welcome link after 7 days, "forgot password" link after 24 hours), or
  • was replaced by a newer link.

Request a new link via Forgot your password and use the link from the newest email.

For facility managers: send a new link

As a facility manager you can send staff a new link — never a password.

In the browser:

  1. Open Employees and select the person.
  2. Check the email address. If it is wrong, click Edit there, correct it and save.
  3. KiDig then asks whether to send a new link: Yes, send link.

In the app (German only): open the employee, then Passwort-Link senden.

If this link does not arrive either, check the address letter by letter with the person.

Too many login attempts

After many failed login attempts in a short time, KiDig blocks further attempts for about 15 minutes. Wait and try again — or reset your password via Forgot your password.

Contact us

None of this helps? Write to support@kidig.de with your facility, your email address and what you have already tried.